Customer Voice

What do we do? 
RigorLabs uses a range of research techniques to provide customer feedback on any concept, prototype or consumer facing product you offer. We do so in less than a week and provide actionable feedback. 

Who has benefited from our services? 

  1. Teams that want to get insights faster than they currently can do so
  2. Teams that want a third-party, unbiased view into their product/services
  3. Teams that do not currently have product testing capabilities

Rigor vs. Others
There are a ton of DIY tools out there that work great for many teams. Why companies choose us instead or complement their current processes:

  1. Tools: Not all questions are the same. Some require live user conversations, some require a survey, some require other tools. And often, to really understand the issue, we use both. So we use a suite of tools and pick the right ones depending on the question. Also, much of our approach and our analysis is proprietary, based on being experienced product creators ourselves.
  2. Expertise: Second, some teams don’t have a dedicated employee responsible for gaining product insights for the team. This is what we do. We’re experts. You as a product creator have two options. Do it yourself or hire an expert, which there are pros and cons to each option. Doing it yourself takes a lot more time, but is cheaper. We’ll get you actionable results in a few days, but that will be more expensive (and we’re still only talking a few thousand bucks). 
  3. Track-Record: We’ve been building products for over 25 years now. These methods have built technologies that are currently in your pocket, has built multi-hundred million dollar businesses, and have worked with multiple household brands that you are very familiar with.